Product tour
See TrueSignal, feature by feature.
From the dashboard your team checks every week to the branded survey your customers actually open - here's what's inside.
Dashboard
One view across every tracked product.
Total responses, tracked SKUs, active campaigns, and average completion rate at a glance - plus weekly response volume and your top products ranked by response count, so you know where attention is going before you dig into any single SKU.
Product tracking
Drill into any SKU.
Every tracked product gets its own view: total and this-month response counts, completion rate, and which survey campaign is currently live on it - so a dip in one product is visible without waiting for the next brand-wide report.
Survey builder
Built from templates for post-purchase feedback, not generic forms.
Start from a template library covering the questions product and retention teams actually ask - brand and category NPS, CSAT and experience index, eco-conscious advocacy, fulfillment and unboxing health, packaging waste, and portion or volume utilisation. Reorder questions and preview the exact survey a customer will see, on desktop or mobile, before it goes live.
The buyer experience
Your customer never sees TrueSignal.
The survey a customer opens carries your logo, your colors, and your social links - not ours. No app download, no account, no login. Just a short, mobile-friendly survey with a small "Powered by TrueSignal" credit in the footer.
Brand control
Every pixel matches your brand, not ours.
Upload your logo, set your primary, text, and accent colors, and add your social and contact links once - they apply automatically to every survey sent afterward. The page your customers open looks like it came from you, because it did.
Common questions
TrueSignal features, answered
What does the TrueSignal dashboard show?
Total responses, tracked SKUs, active campaigns, and average completion rate at a glance, plus weekly response volume and your top products ranked by response count.
Can I customize the survey questions?
Yes. The survey builder includes a template library (NPS, CSAT, eco-conscious advocacy, fulfillment and unboxing, packaging waste, portion and volume) you can use as-is or reorder, plus your own saved questions.
Do I need to write my own survey questions from scratch?
No. Default templates cover the most common post-purchase questions - you can start from those and adjust wording, or build your own if you'd rather.
What does the customer actually see when they take a survey?
A short, branded survey page - your logo, your colors, no TrueSignal branding beyond a small 'Powered by' credit in the footer. No app download or account required.
Can the survey be branded to match my store?
Yes. Logo, primary/text/accent colors, and social links are all configurable, and apply automatically to every survey your customers receive.
Is response data anonymized in the dashboard?
Yes. Individual responses are verified against the order, then anonymised and aggregated before they appear in reporting - 100% brand-controlled.
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