Survey builder
Build the survey, not the boilerplate.
Start from a template library built for post-purchase questions, reorder and customize as needed, and preview the exact branded survey a buyer will see - on desktop and mobile - before it ever goes out.
The problem
Generic form builders weren't made for this moment
A blank-canvas form tool can technically build anything, which means every post-purchase survey starts from a blank page: deciding what to ask, in what order, and how to make it look like your brand instead of the tool that built it.
TrueSignal's survey builder skips that setup work. It starts from questions written for this exact moment - after delivery, about the product - so building a survey is a matter of picking, reordering, and branding, not starting from zero.
How it works
From template to published survey
1. Start from a template
Pick from a library built for post-purchase feedback - brand and category NPS, CSAT and experience index, eco-conscious advocacy, fulfillment and unboxing health, packaging waste, portion or volume utilisation - or start with your own saved questions.
2. Reorder and customize
Drag questions into the order that fits how you want to ask, and edit wording on any template question or add your own.
3. Match your brand
The preview reflects your configured logo and brand colors as you build, so the survey looks like it came from you from the first draft.
4. Preview on desktop and mobile
Switch the live preview between desktop and mobile layouts to check the exact experience a buyer will get, on the device they're most likely to open it on.
5. Publish
Once it's set, the survey goes out on TrueSignal's delivery-triggered schedule - sent after an order arrives, not at checkout.
Watch it
See the builder in action
A short walkthrough of building a survey.
Inside the builder
Templates, order, and preview - all in one screen.
The template library sits alongside the question list and a live preview pane, so picking a question, reordering it, and checking how it reads to a buyer all happen without leaving the page.
Features
Built for post-purchase, not generic forms
Template library
NPS, CSAT, eco-conscious advocacy, fulfillment and unboxing, packaging waste, and portion or volume questions, ready to use.
Reorderable questions
Set the flow that fits your survey, not the order a template happened to start with.
Brand-matched preview
The builder preview uses your configured logo and colors as you edit.
Desktop and mobile preview
Check exactly what a buyer sees on either device before publishing.
Your own questions
Start from a template or write your own - both live in the same builder.
No engineering required
Building and publishing a survey is a builder task, not a developer request.
Common questions
The survey builder, answered
What is the TrueSignal survey builder?
The part of TrueSignal where you set up what a post-purchase survey actually asks - starting from a template library instead of a blank form, then reordering, customizing, and branding it before it goes to buyers.
Do I have to write survey questions from scratch?
No. The template library covers the questions product and retention teams actually ask - brand and category NPS, CSAT and experience index, eco-conscious advocacy, fulfillment and unboxing health, packaging waste, and portion or volume utilisation. Use a template as-is, edit the wording, or add your own.
Can I change the order of the questions?
Yes. Questions in a survey can be reordered directly in the builder, so the flow matches how you want to ask, not just the order a template started with.
Does the survey preview match my brand?
Yes. The builder preview reflects your configured brand colors - primary, text, and accent - along with your logo, so what you see while building is what the customer will actually receive.
Can I preview the survey on both desktop and mobile?
Yes. The builder includes a live preview mode for both desktop and mobile layouts, so you can check the exact experience a buyer will see on their phone before publishing.
Is this a general-purpose form builder?
No. It's purpose-built for delivery-triggered, post-purchase surveys - the template library, question types, and reporting are all designed around that single use case, not generic forms or checkout surveys.
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TrueSignal
Build your first survey in minutes.
Get started with TrueSignal and set up a branded, template-based survey - no engineering work required.
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