Shopify post-purchase survey app
The Shopify survey app for what happens after delivery.
TrueSignal connects to your Shopify store and sends a short, branded survey once an order is delivered - turning customer feedback into SKU-level product intelligence for product, retention and operations teams.
The problem
Shopify tells you the order shipped. It doesn't tell you what happened next.
Shopify gives brands excellent visibility up to the point of fulfilment - orders, inventory, shipping status. Past that point, most brands are working blind. Did the product arrive in good condition? Was the customer satisfied? Will they buy it again?
Without a structured way to ask, that gap shows up later and more expensively - as returns, cancelled subscriptions, or a customer who simply doesn't reorder, with no record of why.
How it works
From Shopify order to SKU-level insight
1. Connect your Shopify store
A one-time connection - no engineering work required.
2. Order ships, survey code is created
The moment Shopify marks an order as shipped, TrueSignal writes a unique, secure survey code onto that order.
3. Customer receives a branded survey link
A short, white-label survey - no Agaya Cloud branding, no account or app download for the customer.
4. Responses feed the dashboard
Answers are aggregated and reported by SKU, so you see patterns by product, not just one company-wide figure.
Features
Built specifically for Shopify brands
Delivery-triggered surveys
Sent at the moment feedback is most accurate - right after delivery.
White-label experience
The survey looks like your brand, not a third-party tool.
SKU-level profiles
Satisfaction, quality and reorder intent, tracked per product.
Aggregated summaries
Trends across orders, not just individual responses to read one by one.
Anonymous, GDPR-aware
Responses are anonymised and aggregated by design.
Dashboard and analysis engine
One place for product, retention and operations teams to read results.
Use cases
What Shopify brands use TrueSignal for
- •Product quality monitoring - catch a batch or variant issue while it's still small.
- •Customer satisfaction, by product - not one company-wide score.
- •Consumption velocity - understand how and how fast a product is actually used.
- •Detecting product issues early - before they turn into support tickets or returns.
- •Improving retention - measure reorder intent while the experience is still fresh.
- •Reducing returns - act on delivery or quality issues before they scale.
Integrations
Shopify first
TrueSignal's current focus is a direct, first-class Shopify integration - that's where the product experience is built and tested today.
Additional integrations - reviews platforms, logistics providers, support and CRM tools - are on the roadmap, but secondary to getting the core Shopify experience right first.
Common questions
Shopify post-purchase surveys, answered
What is TrueSignal?
TrueSignal is a Shopify-connected post-purchase survey app. It sends a short, branded survey after each order is delivered and turns the responses into SKU-level product intelligence - not just a single company-wide satisfaction score.
Who is TrueSignal for?
Product, retention and operations teams at Shopify brands who want to know what happens after an order ships, without adding engineering work or a dedicated CX headcount.
How does the Shopify integration work?
Connect your Shopify store once. When an order is marked as shipped, TrueSignal writes a unique survey code onto that order and the customer receives a link to a short, branded survey - no app download and no account required on their side.
What data does the survey collect?
Structured responses about satisfaction, product condition on arrival, and reorder intent, tied to the specific SKU or variant the customer bought - not generic brand-level feedback.
Is TrueSignal GDPR-friendly?
Yes. Responses are anonymised and aggregated, access is permission-based, and the data stays brand-controlled - it is never shared with third parties.
Can a post-purchase survey help reduce returns?
Indirectly, yes. Surfacing product quality or delivery issues at SKU level - right after they happen - lets a team act before the same issue drives a wave of returns, rather than finding out only once returns are already logged.
Does TrueSignal replace product reviews on my Shopify store?
No. Reviews are public and optional. TrueSignal surveys are private, sent to every buyer of a specific order, and structured for product-team reporting rather than on-site social proof.
Early access
Connect Shopify and see what happens after delivery.
Join the TrueSignal waiting list and start collecting SKU-level post-purchase feedback, with no engineering work required.
Join the Waiting List