Replace Klaviyo surveys
Ready to replace your Klaviyo post-purchase survey flow?
Klaviyo can trigger a form after delivery, but it isn't built to structure the answers by SKU or turn them into product intelligence. TrueSignal is - and it connects to Shopify in minutes.
Just the survey layer
You keep Klaviyo for email and SMS - TrueSignal takes over the post-purchase survey job.
Structured, not generic
SKU-level responses and order-linked codes instead of a generic contact-level form.
5-minute Shopify connect
No engineering time needed to get started.
Side by side
TrueSignal vs Klaviyo
4/6
TrueSignal
2/6
Klaviyo
SKU-level post-purchase surveys
TrueSignal
Klaviyo
Via generic forms/flows
Consumption velocity & food waste signals
TrueSignal
Klaviyo
Unique order-linked survey codes
TrueSignal
Klaviyo
Anonymised, aggregated product reporting
TrueSignal
Klaviyo
Contact-level CRM data
Email & SMS campaign sending
TrueSignal
Klaviyo
Marketing automation flows
TrueSignal
Klaviyo
Why timing matters
Built around the moment after delivery.
24-48h
Optimal feedback window
Post-delivery surveys sent within this window capture the most accurate feedback.
1:1
Verified per order
Every response is tied to a unique order code - no open links, no unverified data.
100%
Brand-controlled
Survey content, cadence, and the customer experience stay fully in your hands.
0
Engineering required
Connect Shopify and go - no developer time needed to launch.
Common questions
Replacing Klaviyo surveys, answered
Should I replace Klaviyo with TrueSignal?
Not if you need email or SMS sending - TrueSignal doesn't do that. If what you're trying to replace is a generic post-delivery form or survey flow built inside Klaviyo, TrueSignal is the purpose-built swap for that specific job.
What's wrong with running post-purchase surveys in Klaviyo?
Nothing, for a basic form. But Klaviyo isn't built to structure responses by SKU or variant, generate order-linked survey codes, or aggregate results into reportable product intelligence - that's the gap TrueSignal fills.
Do I have to remove Klaviyo to use TrueSignal?
No. TrueSignal connects to Shopify independently. Most brands keep Klaviyo running for email and SMS and add TrueSignal specifically for post-purchase feedback.
How long does it take to switch a post-purchase survey flow over?
Connecting TrueSignal to Shopify takes about 5 minutes with no engineering time required.
Early access
Swap the survey flow, keep the rest of your stack.
Join the TrueSignal waiting list and start capturing SKU-level feedback after delivery.
Join the Waiting List